Cloopen has published its first environmental, social and governance report (“ESG Report”)

BEIJING, December 15, 2021 / PRNewswire / – Enabled December 15, Cloopen (“Cloopen” or the “Company”) (NYSE: RAAS), a leading provider of multi-capacity cloud communications solutions in the China, took out his Environmental, Social and Governance Report of 2020 and the first half of 2021 (hereinafter referred to as the “ESG Report” or the “Report”). This is the first social responsibility report published by Cloopen under the ESG disclosure standard, as well as the first systematic disclosure of environmental, social and governance aspects. The report extensively and comprehensively demonstrated Cloopen’s significant actions and achievements in the areas of business ethics, product responsibility and innovation, privacy and information security, ecological and low carbon environment, anti-epidemic AI, charity, human capital development, etc.

Mr. Changxun Sun, Founder and CEO of Cloopen, said in the report, “We always believe that companies have a responsibility to contribute to society and to be a good ‘corporate citizen’. We are convinced that with the joint efforts of all, our world will certainly become a better place.

Always seek technical advantages for all and maintain “warm communication”

According to the ESG report, Cloopen established the mission of “improving the daily communication experience and operational productivity of enterprises”, has always supported “the combination of high efficiency with humanity” as the principle of product technology , insisted on warm and principled communication, and continuously promoted technological innovation and inclusive benefits.

As a pioneer of from China “Communication + AI”, Cloopen helps businesses harness the value of every employee while using AI technology to promote advancements in the corporate communication industry. By applying a series of products, including intelligent virtual bank teller machine, intelligent voice robot, intelligent agent assistant and intelligent training robots, Cloopen has optimized the traditional mode of a large customer service team in the “mode” artificial intelligence + small customer service team, “which helps finance, government affairs and other industries to switch from traditional offline mode of operation to remote operation of human-machine cooperation. While promoting iterative upgrading, reducing costs and increasing the efficiency of corporate contact centers, it gives businesses and their staff more capacity building opportunities and enables businesses , whatever their size, to share the dividends brought by AI technology under the industrial Internet wave.

Cloopen does more than empower companies and employees, but also give the company back professional capabilities. Since the Covid-19 outbreak in 2020, Cloopen has actively participated in public welfare endeavors such as epidemic prevention and cooperation with charitable funds, providing solutions to government, medical organizations, businesses, social protection organizations and institutions. Cloopen’s 7Moor omnichannel intelligent customer service system helps approximately 11 million people in Sichuan province to quickly request a “health code”, the AI ​​epidemic prevention robot helps the Yangzhou epidemic prevention headquarters to create a “life channel”, video customer service guarantees the hospital online consultation of cancer from Chinese Academy of Medical Sciences, etc. Cloopen is also pursuing the long- long-term cooperation with Smile Angel Foundation, providing it with free call center platform services and helping it to establish a standard and stable call center to serve people better. in need of help and care across the country.

Ensure data security and consolidate information security protection

As a company providing comprehensive communications and advanced digital services, including cloud computing, big data and artificial intelligence, Cloopen actively tamps information security infrastructure, strictly complies with laws and data security regulations of the People’s Republic of China, and established a number of information security management regulations. At the same time, it clearly stipulates data protection and confidentiality obligations in the agreements signed with customers, in order to standardize the management of data security on the platforms and to ensure the safe operation of the system. By continuously improving the systematic management of information security, Cloopen vigorously promotes the upgrading of information security technologies and emergency response measures, strengthens the protection of intellectual property rights, continuously improves information security awareness and professional skills of all employees; and contributes to the construction industry information security.

Cloopen considers information security and the protection of privacy to be one of the highest priorities in the development and delivery of the company’s products. Access control, encryption mechanism, and privacy enhancing technology actively prevent personal information breach while protecting user privacy. For example, thanks to the “virtual intermediary number”, virtual numbers are assigned to users and companies and the real numbers are masked, in order to ensure the protection of the privacy of both parties in large O2O scenarios. Through the “intelligent virtual banking machine”, the financial security protection effect is achieved, which meets the regulatory requirements. In 2020, Cloopen’s “intelligent voice robot” obtained the first batch of “Trusted AI” certification issued by the China Information and Communication Research Institute and the China Artificial Intelligence Industry Development Alliance, indicating that the product has reached the standards of nearly 20 indicators such as system security. , maturity, stability, protection of data subjects’ privacy, data security, diversification of product demand, comprehensive training data and fairness of algorithms, so that businesses can use AI with confidence.

Adhere to the people-centered principle and create a pluralistic and inclusive workplace

Cloopen has always adhered to the concept of the responsibility of being people-centered and treating employees well, strongly promoted the talent strategy and fully considered employee diversity and equal opportunity. While strengthening the talent team, it constantly improves the social protection system and benevolent measures, and supports the growth of each employee.

Mr. Changxun Sun pointed out in the report, “We always believe that companies should put people first and we advocate the ‘Cloopen Family’. In early 2020, when the epidemic situation was most severe and business operations were in greatest difficulty, we insisted on the absence of layoffs and cuts in general employee salaries and benefits. From 2020 to 2021, we are regularly expanding the employee ladder; increase social benefits such as medical examination, supplement commercial medical insurance; and re-rented and renovated better quality office buildings to once again accommodate more than 100 employees working in Wuhan. “

Maintain green and low-carbon, and comprehensively build the business philosophy of sustainable development

As a corporate citizen, Cloopen is aware of its environmental responsibilities. It actively responds to the national concept of sustainable development, vigorously promotes green office initiatives, strictly controls the discharge of various pollutants and improves the efficiency of the use of energy resources, so as to comprehensively build the business philosophy of development. sustainable business.

Meanwhile, Cloopen’s “green product” – AI Vision Smart Community and Park Solution, perceives the environment through computer vision analysis technology and realizes flame and smoke detection, gas leak detection. liquid and gas, identification of water accumulation, green belt supervision and detection of garbage placement. In case of any irregularity or emergency, it will automatically trigger an alarm at the first time, which will fully assist the community and the park in environmental maintenance and garbage monitoring, and help build a beautiful House.

Since its inception in 2013, Cloopen has actively exercised its social responsibility, insisted on promoting the coordinated and sustainable development of business, environment and society as a whole, fully responded to the 17 Nations Sustainable Development Goals United and deeply promoted SDG10. (Reduced Inequalities), SDG11 (Sustainable Cities and Communities), SDG12 (Responsible Consumption and Production) and SDG17 (Partnerships for the Goals) as part of the global goals of poverty eradication, land protection and prosperity for all.

Company details :

Cloopen Holding Group Limited
Investor Relations
Email: [email protected]


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SOURCE Cloopen Group Holding Limited

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