Delayed financial aid repayments for some Austin Community College students – when this should be fixed


AUSTIN (KXAN) – A group of students at Austin Community College are waiting for thousands of dollars in financial aid for which they have been approved.

KXAN discovered the funding delay after a student wrote to us with concerns and discovered it was due to the college’s implementation of a new system that manages its day-to-day business operations.

The college said $ 131,800 in financial aid repayments was due on October 22. When they realized on October 18 that there would be a delay, they emailed students who may be affected.

An Austin Community College spokesperson said he sent the email to the students days before the financial aid repayments were released. (Source: Austin Community College)

“I am myself… [a] veteran, and we are struggling without these funds that we borrow for gas and expenses and so on. There is no hope in sight. Most of us students live on paychecks, ”said the student who wrote to KXAN.

The student added that the college had not told students when they could expect the funds. ACC told KXAN they are expected to be disbursed by Wednesday.

Rookie Josella Jock can empathize. She received her funds but relies heavily on them.

“If I waited for my financial aid, I would be really worried,” she said. “If I don’t get it, it’s like ‘no school for me’.”

Jock hopes to go to medical school and become an optometrist, inspired by his cousin in Uganda who was born with eye problems.

“My dream is actually to study here and go home and establish a really big eye care hospital or something,” she said. “For those who have difficulty seeing, I want it to be accessible to them. ”

The ACC said it recognizes that many students rely on these funds not only to pay for tuition, but also for textbooks. Jock said she also uses it for gas.

“Austin Community College District cares deeply about its students and their success and extends payment terms for those awaiting repayment of financial aid,” a spokesperson wrote to KXAN, adding that students affected by this delay will not be excluded from lessons for non-payment.

The college said it also emailed professors, letting them know some of its students may not be fully prepared for the class.

An Austin Community College spokesperson said he sent the email to faculty members alerting them to the funding delay for some students.  (Source: Austin Community College)
An Austin Community College spokesperson said he sent the email to faculty members alerting them to the funding delay for some students. (Source: Austin Community College)

The ACC said the delay in disbursement was not the result of a problem but “of the timing of the implementation of the new system as it would be with any change or update of the system”. He said it was a one-time change that would not happen again.

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