At Michigan Medicine, faculty and staff advance health to serve Michigan and the world – and UM’s Department of Healthcare Facilities is responsible for creating and sustaining the environments that make this work possible.
The facilities team is responsible for maintaining more than 70 individual buildings, comprising nearly eight million square feet of space in Southeast Michigan. This includes hospitals and ambulatory care centers, many of which operate 24 hours a day, seven days a week.
“We work hard behind the scenes to ensure that the quality of care our patients expect from us can be delivered in a transparent effort linked to high reliability and the ideal care experience for patients,” said Robert Harris, PE, associate director of the health system. for Facilities Planning and Operations and Executive Director of Facilities for UM Health.
Through pandemics and power outages, equipment failures and flooding, the facilities team ensures that existing environments meet the needs of today’s patients and staff, while planning for growth. future and changing needs. Three teams coordinate to meet these challenges: planning and development of facilities, operations and maintenance.
Planning and development of facilities
The planning and development team consists of architects, engineers, interior designers, planners, equipment and activation specialists, and support staff, who help imagine and to guide what the future of Michigan Medicine will look like. More than 400 studies per year lead to the realization of projects of all sizes, from the design and construction of the Pavilion at UM Health to the renovation of existing individual spaces.
“We provide oversight and advice at many stages of the implementation of the facility project,” said Wayne Sieloff, AIA, NCARB, director of facility planning and development. “This includes concept development, planning, budgeting, architectural and interior design, engineering, equipment planning, construction administration and project activation. “
The team also provides technical support and advice in the operation of health system facilities, and develops and maintains technical documents and design guidelines for health facilities.
“We are very proud to do our part to support the tremendous work of faculty and staff,” said Sieloff. “We are focused on providing world-class facilities and physical settings to enable Michigan Medicine to continue to be a leading provider of healthcare, education and research. “
Monitoring of operations / systems
The operations team monitors Michigan Medicine’s facilities 24 hours a day, 365 days a year, from a control room that houses dozens of computer screens, each providing critical information needed to operate. all of the organization’s buildings.
“The skilled people at the control center monitor and manage over 100,000 data points in real time. It really looks like a launch pad control center, ”said Harris.
The team monitors closely to ensure that each installation consistently meets regulatory requirements for environmental conditions such as room temperature and pressurization, humidity and air flow.
“We use information from the systems monitoring team to make day-to-day and hourly operational decisions, as needed, to continually PDCA – plan, do, verify and act – within our facilities to ensuring safe environmental conditions for our patients, families and patient care teams, ”said Harris.
The maintenance team maintains more than 70,000 pieces of equipment across the organization and responds to nearly 55,000 work orders issued each year. The team processes tens of thousands of preventative maintenance work orders each year, such as changing your car’s oil, filters, tires or belts.
“Hospital Maintenance maintains the infrastructure that enables changing care and saving lives,” said Michael Hoeflein, PE, Business Director of Hospital Maintenance.
The team maintains everything from pneumatic tubing systems that provide convenient and fast delivery of drugs and samples to emergency power generation that provides electrical reliability for critical equipment and spaces. Qualified mechanics, carpenters, painters, HVAC mechanics, plumbers, electricians, fire alarm specialists, project managers and more bring diverse expertise to the team. Each member of the team is essential to ensure that the facilities are reliable, secure and operational.
In addition to performing daily preventive and corrective maintenance, the maintenance team worked closely with operations to quickly pivot and incorporate the space changes needed to care for COVID-19 patients.
“During the pandemic, the biggest challenge [the team] in the face of evolution and adaptation as we follow the science, ”said David Rose, CFO of Facilities Support Services. “It meant everything from adding HEPA filtration to rooms for COVID-positive patients, to reorganizing the facility for social distancing and changing signage to meet our mission. “
“The UM healthcare facility team is proud to be part of the network of support services including patient food and nutrition, supply chain and materials, EVS, security, gifts art, parking and transportation, supplier catering services, security management, linen and many more. targeted services, all essential to support our institutional goal of being the leaders and the best, ”said Harris. “The network of support services allows caregivers to focus on the life saving work that results in the daily miracles that touch so many of us.
Make sure to watch the “Short Takes” video highlighting the work of the Facilities Department for additional information.